Question 1

Do I need technical skills?

Accepted Answer

None at all. We design, build, host, and manage everything for you. When you need changes or updates, simply message us on WhatsApp or email, and we take care of it.

Question 2

How long until my website is live?

Accepted Answer

Most websites go live in 7–10 days after your demo call and after we receive your business details and brand assets.

Question 3

What counts as a “website edit”?

Accepted Answer

A website edit includes updating text, replacing photos, modifying pricing or services, adding a banner, or tweaking sections. Major site overhauls or new full pages are quoted separately.

Question 4

What’s included in Ongoing SEO Management?

Accepted Answer

Ongoing SEO management includes keyword monitoring, on-page optimization, Google Business Profile linking, meta tags refinement, image compression, and search indexing checks.

Question 5

Can I upgrade my plan later?

Accepted Answer

Yes, you can upgrade or adjust your plan at any time. Simply let us know and we’ll transition you seamlessly with zero downtime.

Question 6

Is there a contract?

Accepted Answer

No long-term lock-in contracts. Our plans are month-to-month, giving your business full flexibility.

Question 7

What happens after office hours?

Accepted Answer

Your AI keeps working. It replies to WhatsApp, website chat and voice enquiries straight away, answers common questions, books appointments and passes anything complex to your team for the next morning.

Question 8

Can my staff take over a chat?

Accepted Answer

Yes, absolutely. You and your team have access to a unified inbox and mobile app. You can view conversations in real time and step in anytime you wish.

Question 9

Does it work in English and Bahasa Malaysia?

Accepted Answer

Yes! Cogni is trained and fluent in English, Bahasa Malaysia, and mixed colloquial phrasing (Manglish / Singlish) to ensure local customers feel right at home.

Question 10

What are the WhatsApp message costs?

Accepted Answer

Standard conversations up to your plan limit are covered. Meta platform fees for utility or marketing broadcast conversations are billed transparently at actual cost.

Question 11

Is there a contract for AI Employee?

Accepted Answer

No contracts. You can pause or cancel anytime with one simple notice. We believe in earning your business every single month.

Questions? We've got answers.

Smart Websites

AI Employee

Ready to grow your
business online?

Questions? We've got answers.

Smart Websites

AI Employee

Ready to grow your business online?

Ready to grow your
business online?